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Delivery

Orders will be delivered by Australia Post, however some items may need to be sent through a courier compnay due to size and weight restriction by Australia Post.

We aim to have the goods delivered to you within 5-7 working days of acceptance of your order,subject to availability of stock. During busier periods ie Christmas, items may take longer to deliver due to the high demand on Australia Post. Express post is available at buyers expense. Express post is an additional $9.95 per order (excluding items such as trampolines and swingsets please contact us for a express quote on these). Once you have added your items to your cart type in the search bar in the top right hand corner "Express Post" add this to your cart and finalise your order then your order will then be express posted.

If you have any queries regarding the delivery of your order please contact us via email.

Returns and Refunds

You may return your order up to 14 days after recieving the goods, by notifying us in writing.

1. Post to:

Toyland Bairnsdale

89 Nicholson street

Bairnsdale, Vic, 3875

2: Or email to: iirandjd@bigpond.net.au

You must return the goods in there original packaging to us at your expense to:

Toyland Bairnsdale 

89 Nicholson Street 

Bairnsdale, Vic, 3875.

Return for Faulty Goods

If you fail to take reasonable care of the goods we might not be able to accept there return.

Otherwise we will refund the full purchase price of the goods to you.

Please contact us before you return the item for a return approval number.

On contact for a return approval number you will be asked as to explain how the item is faulty, return of faulty items is only for manufacting defaults.

Items sent without a return approval number will be sent back to the purchaser, they may be resent providing there is a return approval number.

All goods must be retured in original packaging, undamaged including all original parts, otherwise we may not be able to offer a refund.

Once the items is recieved it will then be inspected to determine if it is faulty, we reseve the right to refuse a refund is the item is not faulty and has been broken.

 


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